Creators and fans will write when something breaks, when a payment looks wrong, or when they just need a human. You are that first human: calm, precise, bilingual, and proud of closing the ticket instead of bouncing it.
What you will do
- Handle Level 1 requests: account access, billing questions, playback issues, “how does this work,” and the occasional storm.
- Triage what you cannot solve. Write the kind of handoff an engineer is grateful for.
- Keep the tone of the company: direct, respectful, no scripts that sound like a bank.
- Spot patterns. The fifth identical bug is not a coincidence; it is a product ticket.
Who you are
- Fluent in English, and fluent in at least one of: Spanish, Italian, French, German, or Portuguese. This is mandatory, not a nice-to-have.
- Patient with people and impatient with sloppy answers.
- Comfortable with tools, tickets, and learning a product by using it.
- Based in LATAM or EMEA. This seat is fully remote. You do not need U.S. work authorization.
Location
Full remote, LATAM or EMEA only. You will not be asked to move to Wyoming. You will still be joining a company that is rooted there: a HQ in Cheyenne, a founding team that chose the high plains on purpose, and a landscape, Grand Teton, open range, that particular western light, that we are not embarrassed to put on the homepage. Distance is fine. Disconnection is not. We expect you online, in the conversation, and proud of the product even if your window looks at a different continent.
Compensation
Pay according to profile, experience, and location: $12-18/hr depending on the country.
How to apply
To apply, send your résumé to hr@od3on.com, with the job title in the subject line.
