FAQ
Answers to the most common questions are gathered here. If yours is not among them, write to support.
Check that you did not open a second account by mistake. We mean it: this is, by far, the most common support ticket. Someone creates an account, subscribes, then on another device creates a new one with a different email instead of signing in. The subscriptions are on the first account.
If you are sure you only have one account, contact support. If we do find a second one, you owe us a drink. 😉
Subscriptions on OD3ON follow the calendar month and renew on a fixed date. That schedule groups charges together and lowers the bank fees of the creator you support. You can cancel at any time. If you cancel during the first period, access still lasts 30 days. The details are on the Monthly subscription page.
Not for the moment. The app stores take a 30% cut on payments. Ours is 5%. Creators already cover bank fees and that commission. Adding 30% would leave them very little, and charging fans the difference would be too much.
The platform is a web app, so you can install it on your phone.
On iOS, open the browser menu, then Share, then Add to Home Screen.
On Android, open the browser menu and tap Install.
This is often hardware acceleration. Turn it on in your browser settings, restart the browser, and playback should work again.
Write to support and choose Creator program. We will help you transfer them automatically.
