How can we help?

Check that you did not open a second account by mistake. We mean it: this is, by far, the most common support ticket. Someone creates an account, subscribes, then on another device creates a new one with a different email instead of signing in. The subscriptions are on the first account.

If you are sure you only have one account, contact support. If we do find a second one, you owe us a drink. 😉

No. One account can open several channels: use “Create a Channel” in the left menu, no second email needed. With the profile switch, you can comment as yourself or as one of your channels.

When signing in, click “Forgot your password?”, enter the email address of your account and follow the link we send you. Check your spam folder if it doesn’t show up within a few minutes.

A username (3 to 32 characters: letters, numbers, hyphens or underscores, with at least one letter), a display name, an email address, a password (at least 8 characters with an uppercase letter, a lowercase letter and a number), your date of birth (you must be at least 13 years old), your gender, your country and how you heard about OD3ON. Your preferred language and currency are preselected.

Yes, in My Account. Your display name can change anytime. If you change your username, it cannot be changed again for 30 days. Your username is not your channel address: each channel has its own tag, used in its address (/@tag).

Subscriptions on OD3ON follow the calendar month and renew on a fixed date. That schedule groups charges together and lowers the bank fees of the creator you support. You can cancel at any time. If you cancel during the first period, access still lasts 30 days. The details are on the Monthly subscription page.

Before the 21st, the next renewal is on the 3rd of the following month. From the 21st onward, it is pushed to the 3rd of the month after next: the first period is longer, not shorter.

Anytime, in My Account → My Subscriptions (“Cancel Subscription”). Access continues until the end of the period already paid; if you cancel during your first period, it still lasts 30 days. All the rules.

A creator can offer up to 10 subscription tiers, each described in their own words, at the monthly price they choose. Some posts are reserved for subscribers or for specific tiers, and chat rooms are open to the tiers the creator chooses. You subscribe from the channel’s Subscriptions tab.

Tips start at 5 (in your currency) and use fixed amounts: 5, 10, 15, 20, 50, 100, 150, 200, 350 or 500. There is no custom amount. OD3ON takes 5% of a tip, and the payment fee applies to the payment.

5% on subscriptions and tips, plus the payment fees, charged per payment. Since every subscription renews on the 3rd, one payment covers all the channels a fan supports in the same currency, so the fixed fee is paid once instead of once per channel. For comparison, Patreon takes 10%, plus its own payment fees.

Write to support and choose Creator program. We will help you transfer them automatically.

You decide for each post: public, followers (free), all subscribers, or only some tiers. You can also group posts into series and schedule them in advance.

Lives and chat rooms are available to creators who have paying subscribers. You can then open up to 10 chat rooms per channel, each restricted to the tiers you choose.

On your channel, open the Subscriptions tab and click “New Subscription”: a title, an optional cover photo, the monthly price and its currency (USD, EUR, GBP or CHF), and a free-text description (up to 800 characters). Up to 10 tiers per channel. When you publish, you choose who can see each post.

The earnings of a month become withdrawable from the 10th of the following month. All subscriptions renew on the 3rd, which pools bank fees for your fans and for you.

In your channel’s Insights (the Revenue, Tips and Payouts tabs): every amount you generate, the 5% commission and the bank fees, each on its own line.

No. OD3ON is not a tax intermediary. Your dashboard gives you every amount, commission and bank fee line by line, so declaring your income is simple.

Not for the moment. The app stores take a 30% cut on payments. Ours is 5%. Creators already cover bank fees and that commission. Adding 30% would leave them very little, and charging fans the difference would be too much.

The platform is a web app, so you can install it on your phone.

On iOS, open the browser menu, then Share, then Add to Home Screen.

On Android, open the browser menu and tap Install.

This is often hardware acceleration. Turn it on in your browser settings, restart the browser, and playback should work again.

Yes. The player resumes videos and audio where you left off, in the same browser. Positions are kept for 90 days.

In-app notifications (the bell at the top) are always on. Emails are sent for new publications, lives and chat rooms opening, to people with a verified email: choose them in My Account → Notifications.